Shipping policy

This Shipping Policy applies to orders placed through cornerbuddy.shop.

1. Free Worldwide Shipping

CornerBuddy provides free standard shipping worldwide to destinations supported by our carriers and fulfilment partners.

No minimum purchase is required unless otherwise stated during a specific promotion.

Free shipping does not necessarily include:

Optional expedited delivery.
Customs duties.
Import taxes.
Brokerage charges.
Remote-area surcharges imposed directly by local authorities or third parties.
Fees resulting from an incorrect or incomplete address.

Any applicable charge will be disclosed where reasonably possible.

2. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing may take longer during:

Major sales or promotions.
Holiday periods.
High-volume product launches.
Inventory checks.
Payment verification.
Severe weather or service disruptions.

Processing time is separate from delivery time.

3. Estimated Delivery Time

Standard delivery is generally estimated at 7–10 business days after shipment.

Business days normally exclude weekends and public holidays.

Delivery estimates are not guarantees. Actual delivery times may vary depending on:

Destination country or region.
Customs clearance.
Carrier capacity.
Local postal services.
Weather conditions.
Public holidays.
Remote-area delivery.
Incorrect or incomplete address information.
Events beyond our reasonable control.

4. Shipping Destinations

We ship to most countries and regions worldwide.

Certain destinations may be unavailable because of:

Carrier limitations.
Legal restrictions.
Trade sanctions.
Service suspensions.
Customs restrictions.
Safety or logistical concerns.

If we cannot ship to your destination after an order has been placed, we will contact you and issue an appropriate refund.

5. Order Tracking

When tracking is available, a shipping confirmation containing the tracking number will be sent to the email address provided at checkout.

Tracking information may require several business days to update after shipment.

Some international carriers provide limited tracking during transit or transfer the package to a local postal provider for final delivery.

6. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Before submitting your order, please confirm:

Recipient’s full name.
Street address and unit number.
City and province, state, or region.
Postal or ZIP code.
Country.
Valid telephone number.
Email address.

We cannot guarantee changes after processing or shipment has begun.

7. Incorrect or Incomplete Addresses

If a package is delayed, returned, or lost because of an incorrect or incomplete address supplied by the customer, we may require address confirmation before reshipping.

Where the carrier charges a fee for address correction, redelivery, storage, or return-to-sender service, the customer may be responsible for that fee unless prohibited by law.

8. Customs, Duties, and Import Taxes

International orders may be inspected by customs authorities and may be subject to:

Import duties.
Sales taxes.
Value-added tax.
Customs clearance charges.
Brokerage fees.
Other destination-country assessments.

Unless expressly included at checkout, these amounts are the customer’s responsibility.

Refusing a package because of customs charges does not automatically qualify the order for a full refund. Any refund will be assessed after the package is returned and may be reduced by non-refundable customs, return, or carrier costs, to the extent permitted by law.

9. Delayed Shipments

If your order has not arrived within the estimated delivery period:

Review the tracking information.
Check with household members, neighbours, building reception, or the local delivery office.
Confirm that the delivery address is correct.
Contact us at support@cornerbuddy.shop.

We will review the shipment and, where appropriate, open an investigation with the carrier.

Carrier investigations may take several business days.

10. Lost Packages

A package may be considered lost after the carrier confirms that it cannot be delivered or located.

For verified lost packages, we may offer:

A replacement.
A full refund.
Another appropriate resolution.

We are not responsible for packages lost after confirmed delivery because of theft, unsecured delivery locations, or incorrect addresses, but we will provide reasonable assistance with the carrier’s investigation.

11. Marked as Delivered but Not Received

If tracking shows “delivered” but you cannot locate the package:

Wait up to 48 hours, as some carriers update tracking before final delivery.
Check all entrances and safe locations.
Ask household members, neighbours, or building management.
Contact the local carrier.
Notify CornerBuddy promptly.

We may require confirmation from the carrier before issuing a replacement or refund.

12. Damaged Packages

If your package or product arrives damaged, contact us as soon as possible with:

Your order number.
Photographs of the shipping packaging.
Photographs or videos of the damaged product.
A description of the damage.

Keep all packaging until the claim has been resolved.

13. Split Shipments

Orders containing multiple products may be shipped in separate packages.

You may receive:

More than one tracking number.
Packages on different days.
Products shipped from different fulfilment locations.

There is no additional standard shipping fee for approved split shipments.

14. Refused and Unclaimed Packages

Packages refused by the recipient or left unclaimed may be returned to the sender.

Once the package is received and inspected, we may issue a refund according to our Return and Refund Policy.

Actual return-shipping, customs, storage, or carrier charges may be deducted where permitted by law, unless the refusal resulted from our error or a defective product.