Refund policy

Thank you for shopping at CornerBuddy, operated through cornerbuddy.shop. We want you to feel confident when purchasing our cartoon silicone corner protectors, child-safety accessories, and related household products.

This Return and Refund Policy explains the conditions under which products may be returned, replaced, or refunded.

1. Our 30-Day Return Policy

We offer free returns and refunds within 30 days of delivery.

To qualify for a return, the product must:

Be returned within 30 days of the confirmed delivery date.
Be unused, unworn, unwashed, and in its original condition.
Include the original packaging, accessories, instructions, and components.
Be accompanied by valid proof of purchase or an order confirmation.
Not show signs of misuse, intentional damage, alteration, or improper installation.

Products that do not meet these conditions may not qualify for a full refund.

Your statutory consumer rights are not affected by this policy.

2. Starting a Return

To request a return, contact us at:

Email: support@cornerbuddy.shop
Phone: +1 (778) 789-1177

Please include:

Your full name.
Your order number.
The email address used for the purchase.
The product you wish to return.
The reason for the return.
Clear photographs or videos if the product is damaged, defective, or incorrect.

Please do not return products without contacting us first. Unauthorized returns may not be accepted or processed.

Once your request is approved, we will provide return instructions and, where applicable, a prepaid return shipping label.

3. Free Return Shipping

Approved returns submitted within the 30-day return period are eligible for free return shipping.

A prepaid return label may be provided where supported by the available shipping service. In locations where prepaid labels are unavailable, we may provide another reasonable return method or reimburse approved standard return postage after receiving a valid shipping receipt.

Customers must use the return method provided or approved by CornerBuddy. Express shipping, upgraded shipping, or unauthorized courier charges will not be reimbursed unless agreed to in writing.

4. Damaged, Defective, or Incorrect Products

Please inspect your order shortly after delivery.

Arrives damaged.
Has a manufacturing defect.
Is materially different from the product ordered.
Is missing essential components.
Is the wrong colour, design, size, or quantity.

We may ask for photographs, videos, packaging images, or other reasonable evidence so that we can assess the issue.

After verification, we may offer:

A replacement at no additional cost.
A full or partial refund.
Store credit, with your agreement.
Another appropriate remedy required by applicable law.

Do not discard the product or its packaging until we confirm that it is no longer required.

5. Products That Cannot Be Returned

Unless the product is defective, damaged, incorrect, or otherwise protected by applicable law, returns may be refused for:

Products returned after the 30-day period.
Used, altered, installed, washed, or damaged products.
Products damaged through misuse or improper installation.
Products missing original packaging or essential components.
Items marked as final sale before purchase.
Gift cards or digital products.
Products that present hygiene or safety concerns after opening or use.
Products purchased from an unauthorized third-party seller.

We will not refuse a remedy where applicable consumer law requires one.

6. Order Cancellations

Orders may be cancelled before processing or shipment.

To request cancellation, contact us as soon as possible at support@cornerbuddy.shop.

We cannot guarantee cancellation after an order has entered processing or has been shipped. If cancellation is no longer possible, you may request a return after receiving the order.

7. Refund Processing

After we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Refund processing generally takes 5–10 business days, although your bank or payment provider may require additional time to display the funds.

Original standard shipping is free and therefore has no refundable shipping value. Optional expedited shipping charges, if offered, are generally non-refundable unless the order was damaged, defective, incorrect, or otherwise eligible under applicable law.

8. Partial Refunds

A partial refund may be offered where:

A product is returned with missing packaging or non-essential components.
The product shows minor signs of use.
Only part of a bundle or multipack is returned.
The product’s value has been reduced by handling beyond what is reasonably necessary to inspect it.

We will explain any proposed deduction before completing the refund where required by law.

9. Exchanges

We may provide exchanges for products that are damaged, defective, incorrect, or unsuitable.

Product availability cannot be guaranteed. If a replacement is unavailable, we may offer a refund or store credit.

10. Lost Return Shipments

Keep your return tracking information and shipping receipt until your refund has been completed.

CornerBuddy is not responsible for returns sent through an unauthorized method or without tracking. If you use our approved prepaid label, we will work with the carrier to investigate a lost return shipment.